AL MOUSA, H. A. Impact of employee efforts and expertise on customer surprise, delight and customer percent of budget spent: moderating role of shopping frequency. Nexo Scientific Journal, [S. l.], v. 36, n. 04, p. 653–666, 2023. DOI: 10.5377/nexo.v36i04.16791. Disponível em: https://camjol.info/index.php/NEXO/article/view/16791. Acesso em: 24 nov. 2024.