[1]
Armas Vallejos, G. de J. 2022. The effect of service quality on customer satisfaction in public institutions: a pls-sem approach applied to the municipalities in Costa Rica. Apuntes de economía y sociedad. 3, 1 (May 2022), 07–24. DOI:https://doi.org/10.5377/aes.v3i1.14286.