Systematization and impact evaluation of the Integrated Center for mediation and legal aid 2016-2018

Abstract

The Salvadoran Constitution guarantees to citizens the right of access to justice, so that any person can go to a competent state body to bring claims that lead to remedy a violation of human rights (Monge et al.., 2016). Therefore, when the citizen does not receive this right, the Integrated Centre for Mediation and Legal aid plays a role for the population. The objective is to evaluate the impact that the Integrated Center for Mediation and Legal aid has had on the beneficiary population during the period 2016-2018. The mixed research approach was used, interviewing beneficiaries of the project, judges, entities of the Office of the General Attorney of the Republic and others involved in the development of the project, performing the calculation of the indicators through the data obtained in the documentary review. The Legal aid began to operate in 2009 and the Mediation Center is accredited in 2017; the work during this period has contributed to the attention and timely advice to people who require services, speed of cases, monetary savings for people; as for mediation, an alternative form of conflict resolution has been announced. The main contribution of the Integrated Centre for Mediation and Legal aid has been to help expedite proceedings in the Judicial System through the service provided by Legal aid.