Evaluation of collection management company ECONORTE, in the department of Estelí

Abstract

This research identifies the bad practices used by managers to collect the billing company Econorte (North Collection Company) performing recovery management cobreo in Estelí and its municipalities. The research that was done is descriptive and analytical, with proposal was based theoretically on Beaugond, R. (1997), CARH, Pos (2007), Ettinger, R, P. (2000), Figueros, S (March 21, 2003), among others. A questionnaire of questions addressed to the staff of both the company and for customers requiring the service provided by the company. The results show that, as managers Econorte collection actions and strategies followed for recovery of accounts receivable of the company Disnorte are right and he is giving up due to customers, as well as being in communication Bill with Distributors to coordinate the collection of the same.

According to the survey of customers above is not entirely effective because this is not conducting monthly visits so that management apparently is not correct.