Staff Performance in the pharmacy at Medical Clinic San Juan de Dios

Abstract

In this research design evaluation parameters used by bosses to measure the performance of each worker is detailed, also the opinion of the insurance workers as to the assistance they receive from this important area, the analysis of the strengths, weaknesses, opportunities, and threats (FODA), allowed to propose alternatives that can be implemented for greater efficiency. This is a qualitative research. Interviews with managers and workers were applied, and a survey to users. The results show that the workers present a deficit in their job performance, it is planned incorrectly, institutional objectives are not clear, there is an unpleasant working environment: negativity, selfishness, lack of motivation, and distrust. This situation affects the service to users. The establishment of service standards for customer care and employee training is recommended, and the creation of a formal system of complaints and suggestions to get feedback from the user.