Influence of ICT in the administrative process

Abstract

This article analyzes the influence of ICT in the administrative process of the tobacco company Perdomo Cigar S.A, as well as identifying the benefits of implementing these tools. Different data collection techniques and instruments (surveys, interviews and observation guide) were used for the scope of the objectives set out; these instruments were selected because their design provides the basis for exiting the objectives because it facilitates everything from the most general and abstract aspects to the more specific issues. The methodological design selected for research provides the elements necessary to collect and analyze the variables, as well as respond to the hypothesis. Among the most important results are that the company has introduced better technological tools in order to facilitate, streamline and automate administrative processes. The company provides its employees with the tools you would need to carry out their activities depending on the nature of their functions. Technological applications make it easier to capture the data at the place and time it is generated, and to access the information where and when it is needed; the implementation of the systems has been improving the processes in all the activities that the company develops, makes it more agile, are increasingly supported makes each area of the company interconnected and more functional. Both administrative staff and management agree that the implementation of ICTs in processes is of paramount importance as the success of the implementation does not depends on them if not the handling and use they are given.