Educational quality management model for the francisco de paula santander university ocaña section under the NTC ISO 21001: 2019
DOI:
https://doi.org/10.5377/reice.v11i21.16561Keywords:
Quality, Quality in education, ISO 21001, management system, higher educationAbstract
Quality in educational institutions has become a fundamental pillar that seeks that said organizations can comply with each of the applicable regulatory requirements, but also with the requirements of their interested parties. The objective of this article is to compile the concepts and studies carried out around the quality management systems implemented in higher education institutions, their contribution to the quality assurance processes that seek institutional accreditation and how these institutions can apply the NTC. ISO 21001 in the search for quality standards in educational organizations that guarantee the provision of relevant, socially responsible, personalized educational service, among other benefits, thus increasing the satisfaction of its interested parties. The results of the studies analyzed demonstrate the convenience and advantages of having a quality management system for educational organizations aligned with the policies of an institution and the articulated work with the other models and implemented systems focused on strengthening the strategies that promote a management effective education.
Downloads
255
References
Arjona Granados, M. d., Lira Arjona, A. L., & Maldonado Mesta, E. A. (2023). Los sistemas de gestión de la calidad. Retos, 12(24), 268-283. doi:https://doi.org/10.17163/ret.n24.2022.05
Cepeda Duarte, J. P., & Cifuentes Martínez , W. E. (2019). Sistema de Gestión de Calidad en el Sector público. Una revisión literaria. PODIUM, 36, 35-54. doi:https://doi.org/10.31095/podium.2019.36.3
Guerra Bretaña, R. M., Roque González, R., & Ramos Azcuy, F. (2019). Experiencias de la aplicación de la norma ISO 21001:2018 a la calidad de los programas de posgrados académico en Cuba. Calidad en la Gestión dfe la Educación Superior, 1(2), 25-38. Obtenido de http://scielo.sld.cu/scielo.php?script=sci_arttext&pid=S0864-21412020000100017
Hernandez, H., Martínez, D., & Rodríguez , J. (2017). Gestión de la calidad aplicada en el mejoramiento del sector universitario. Espacios, 38(20), 29-39. Obtenido de https://www.revistaespacios.com/a17v38n20/a17v38n20p29.pdf
López Osorio, M. (2020). Gestión de la calidad educativa, propuesta de diseño para un sistema de gestión que integra las normas internacionales ISO 21001:2018 e ISO 9001:2015. Quito, Ecuador.
Polania Correa , M., & Marín García , R. (2022). Propuesta de armonizacion de los factores de acreditacion institucional para las instituciones de edcuacion supeiror y ñla NTC ISO 21001:2019. (Tesis de Maestría). Universidad Santo Tomás, Bogotà, Colombia. Obtenido de https://repository.usta.edu.co/bitstream/handle/
Sánchez Muñiz, J. (2020). Modelos de gestión de la calidad educativa para organizaciones educativas. Revista cientísifca Multidisciplinaria arbitrada YACHASUN, 2697-3456. doi:https://doi.org/10.46296/yc.v4i7.0041
Toscano Terán, O. (2022). Propuesta de diseño de un modelo parcial de gestión integrado para el proceso sustantivo de Academia considerando la planificación (punto 6 de las normas), basado en ISO 9001:2015, ISO 21001:2018 e ISO 45001:2018 caso Instituto Superior Tecnológico Sudame. (Tesis de maestría). Universidad Andina Simón Bolívar, Quito. Obtenido de https://repositorio.uasb.edu.ec/handle/10644/7766
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Revista Electrónica de Investigación en Ciencias Económicas
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright (c) Revista Electronica de Investigacion en Ciencias Economicas
The rights to the articles published in REICE are from the journal, in order to be able to manage their best dissemination. However, since the purpose of the same is the dissemination of knowledge, this journal provides immediate free access to its content, under the principle that making research available to the public free of charge, which fosters a greater exchange of global knowledge.
The opinions expressed by the authors do not necessarily reflect the position of the publisher of the publication or of the UNAN-Managua. Its reproduction and distribution is authorized (in any type of support) provided that the following indications are fulfilled:
- The authorship of the work
- Indicate its origin (REICE magazine, volume, number and electronic address of the document)
