Presenting a Model of Effective Communication with Organizational Commitment Based on Professional Ethics in the Social Security Organization

Abstract

Nowadays, organizations, especially service organizations, greatly need to apply a
commitment-oriented approach and emphasize on professional ethics for promotion, clear
career paths and long-term training to preserve their human resources, especially in
senior and managerial ranks. Due to the significance of the subject, the goal of this article
is to provide a model of effective communication with organizational commitment based
on professional ethics in the social security organization. This research is applied in terms
of purpose, it is descriptive of correlational type in terms of nature, and is survey in terms
of method. The statistical population of the current study includes 1) experts familiar with
the subject that included 15 people chosen selectively. 2) Employees of the Social
Security Organization (3474 people) that based on Cochran's formula, 346 people were
selected by multi-stage cluster sampling method. In order to collect data, questionnaires
were prepared based on previous studies, research literature and surveys of experts. The
content validity or CVR of the questionnaires was higher than 0.8 and was acceptable.
Their Cronbach's alpha coefficient was greater than 0.7, and the reliability was confirmed.
In order to analyze the data, structural equation modeling using LISREL software was used. Based on t-test statistics, which was greater than the critical value of t at the 5%
error level, ie 1.96, the strength of the relationship between the variables of effective
communication and organizational commitment was 0.53, and the strength of the
relationship between professional ethics and organizational commitment has been
calculated to be 0.69, which indicates a strong and desirable correlation of a direct type.