Satisfaction of the external users in gyneco-obstetric care, Instituto Hondureño de Seguridad Social, Tegucigalpa, 2016-2017.

Abstract

Background: The concept of quality of care in health services implies that patients are informed and share decisionmaking for their care. Objective: To establish the level of user satisfaction in the Obstetrics and Gynecology Service, Peripheral Clinic No. 1, Honduran Institute of Social Security (IHSS), Tegucigalpa, 2016-2017. Methods: We use the User Satisfaction Survey of the Modiied Health Care Insurance Scheme, created by the IHSS (Year 2014). The survey was carried out by Postgraduate Gynecology and Obstetrics Residency Program, after obtaining written informed consent. Results: A total of 350 patients were interviewed. Age of patients interviewed were 18-35 years in 61.0% (215). The admission procedures were perceived as rapid by 46.0% (163). The 92.0% (322) and 84.0% (295) were satisied with the care provided by medical and nursing staff, respectively. The information about care after the medical appointment was perceived as good 82.9% (290), regular 12.3% (43) and bad 4.9% (17). The privacy in the clinic was perceived as good 70.3% (246), regular 21.1% (95) and bad 2.6% (9). In regard to the comfort offered during the appointment, it was perceived as good 82.9% (290), regular 13.7% (48) and bad 3.4% (12). Discussion: A substantial proportion of the external users interviewed considered the care provided to be good and noted that they would like to expand the service offering. Continuous improvement of health care is important.