The representation of consumers in the collective agreements of consumption in Argentina

Abstract

This work aims at presenting a problem to solve: How the consumer representation must be achieved in collective consumer agreements?

We anticipate the reader not to try and achieve in this study give a finished solution to the question posed, but analyze it and give a careful consideration to the possible alternatives in the scientific community to the problem involved.

The methodological description approach analysis of doctrine and rules of Argentina and Brazil were used in order to create knowledge, without it being immediately applicable to the environment or reality at present, cross-section, limited mainly to current regulations in Argentina and Brazil.

We conclude that the main problems that arise are the legitimization of associations seeking to represent consumers, and the lack of cohesion of the group represented. Given these problems, we propose as a solution to develop the establishment of an administrative procedure to ensure the adequacy of the association concerned, as well as that in the act of consumption, the consumer is informed of their rights and who represents.